Posts by Ian_Ward

Risk Management

Posted by in Blog, Business Executives, Call Centre, Customer Service, Emergency Services, Featured, Medical Professionals, Mobile Workers, Productivity Improvement, Public Utilities, Risk Management, Security Companies, Service Companies, SOHO Professionals, Switchboard Operator, Taxi Companies, Telephone Call Recording, Trading Rooms | 0 comments

Risk Management

Business Risk Management and Telephone Call Recording All Businesses – from the major corporates down to the single “Work from Home” SOHO Professional and Mobile Tradespeople can be exposed to loss of business in many and varied circumstances.  Good business practices dictate that businesses actively employ  risk management by instituting procedures to avoid, or at least minimize, the risk situations. Where business is conducted over the telephone, commitments or agreements reached between Supplier Representatives and the Customer can sometimes be misunderstood (by either...

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Security Companies

Posted by in Blog, Featured, Security Companies, Telephone Call Recording | 0 comments

Security Companies

Security Companies and Telephone Call Recording   A wide range of services are provided by Security Companies and can include:   Guard Services Uniformed security guards Concerts, Concierge services Corporate Building Security Exhibition Security Transport Security VIP Protection Local/International  Security Events Crowd Controllers Cash/Valuables Armed Escort Services Valuables, Documents, Security Transportation ATM Services K9 detection services In all the varied functions provided by Security Companies, communications with clients and the various arms of their organizations is...

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Taxi Industry

Posted by in Blog, Featured, Taxi Companies, Telephone Call Recording | 0 comments

Taxi Industry

Taxi Companies Rely on Telephone Call Recording and 2Way Radio Voice Recording.   Taxi Industry Requirements for Telephone Call Recording: The Taxi Industry are required to record all Telephone Call conversations between the Company Call Center and their customers when booking a taxi. Also recorded are all 2Way Radio conversations between the Call Center Control Room and the Taxi Cab Operators. Through the use of Compliance rated Telephone Call Recording Systems to record all Telephone Call conversations between the Company Call Centre and their customers – and all conversations...

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Stockbroker Trading Rooms

Posted by in Blog, Featured, Risk Management, Trading Rooms | 0 comments

Stockbroker Trading Rooms

Trading Rooms and Telephone Call Recording Go Hand In Hand – All Broker-Client Conversations Must Be Recorded.   Telephone Call Recording a critical application where Broker-Client Conversations are involved: All Broker-Client conversations are recorded to ensure that all Client directions to the Broker are stored to protect both parties in the case where a trade is later disputed. Telephone conversations between a broker and a client will contain explicit instructions on how the client wishes the broker to place a trade. Trades may involve many Thousands and even Millions of...

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Customer Service

Posted by in Customer Service, Featured, Productivity Improvement, Switchboard Operator, Telephone Call Recording | 0 comments

Customer Service

Customer Service Representatives – Switchboard Operators and Telephone Call Recording   Customer Service Representatives, Call Centre Agents and Switchboard Operators are vital front-line company troops projecting a professional public image whilst providing Customer Service. These “Customer Service” staff are sometimes placed in extremely stressful situations. Customer Service staff may deal with a wide range of caller requests, demands and emotions, with some instances of an extreme nature. Some examples of the extreme situations that Customer Service staff may...

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