Security Companies

Security Companies record conversations occurring between customers and their Security Control Centre staff, to ensure that professional service and efficiency levels are maintained and industry compliance standards are achieved. These recordings are recalled whenever a customer dispute arises, to establish if and where an error has been made. 2Way Radio network conversations are recorded for safety and compliance purposes also.

Risk Management

Posted by in Blog, Business Executives, Call Centre, Customer Service, Emergency Services, Featured, Medical Professionals, Mobile Workers, Productivity Improvement, Public Utilities, Risk Management, Security Companies, Service Companies, SOHO Professionals, Switchboard Operator, Taxi Companies, Telephone Call Recording, Trading Rooms | 0 comments

Risk Management

Business Risk Management and Telephone Call Recording All Businesses – from the major corporates down to the single “Work from Home” SOHO Professional and Mobile Tradespeople can be exposed to loss of business in many and varied circumstances.  Good business practices dictate that businesses actively employ  risk management by instituting procedures to avoid, or at least minimize, the risk situations. Where business is conducted over the telephone, commitments or agreements reached between Supplier Representatives and the Customer can sometimes be misunderstood (by either...

Read More

Security Companies

Posted by in Blog, Featured, Security Companies, Telephone Call Recording | 0 comments

Security Companies

Security Companies and Telephone Call Recording   A wide range of services are provided by Security Companies and can include:   Guard Services Uniformed security guards Concerts, Concierge services Corporate Building Security Exhibition Security Transport Security VIP Protection Local/International  Security Events Crowd Controllers Cash/Valuables Armed Escort Services Valuables, Documents, Security Transportation ATM Services K9 detection services In all the varied functions provided by Security Companies, communications with clients and the various arms of their organizations is paramount...

Read More