Telephone Call Recording

Risk Management

Posted by in Blog, Business Executives, Call Centre, Customer Service, Emergency Services, Featured, Medical Professionals, Mobile Workers, Productivity Improvement, Public Utilities, Risk Management, Security Companies, Service Companies, SOHO Professionals, Switchboard Operator, Taxi Companies, Telephone Call Recording, Trading Rooms | 0 comments

Risk Management

Business Risk Management and Telephone Call Recording All Businesses – from the major corporates down to the single “Work from Home” SOHO Professional and Mobile Tradespeople can be exposed to loss of business in many and varied circumstances.  Good business practices dictate that businesses actively employ  risk management by instituting procedures to avoid, or at least minimize, the risk situations. Where business is conducted over the telephone, commitments or agreements reached between Supplier Representatives and the Customer can sometimes be misunderstood (by either...

Read More

Security Companies

Posted by in Blog, Featured, Security Companies, Telephone Call Recording | 0 comments

Security Companies

Security Companies and Telephone Call Recording   A wide range of services are provided by Security Companies and can include:   Guard Services Uniformed security guards Concerts, Concierge services Corporate Building Security Exhibition Security Transport Security VIP Protection Local/International  Security Events Crowd Controllers Cash/Valuables Armed Escort Services Valuables, Documents, Security Transportation ATM Services K9 detection services In all the varied functions provided by Security Companies, communications with clients and the various arms of their organizations is...

Read More

Taxi Industry

Posted by in Blog, Featured, Taxi Companies, Telephone Call Recording | 0 comments

Taxi Industry

Taxi Companies Rely on Telephone Call Recording and 2Way Radio Voice Recording.   Taxi Industry Requirements for Telephone Call Recording: The Taxi Industry are required to record all Telephone Call conversations between the Company Call Center and their customers when booking a taxi. Also recorded are all 2Way Radio conversations between the Call Center Control Room and the Taxi Cab Operators. Through the use of Compliance rated Telephone Call Recording Systems to record all Telephone Call conversations between the Company Call Centre and their customers – and all conversations...

Read More

Customer Service

Posted by in Customer Service, Featured, Productivity Improvement, Switchboard Operator, Telephone Call Recording | 0 comments

Customer Service

Customer Service Representatives – Switchboard Operators and Telephone Call Recording   Customer Service Representatives, Call Centre Agents and Switchboard Operators are vital front-line company troops projecting a professional public image whilst providing Customer Service. These “Customer Service” staff are sometimes placed in extremely stressful situations. Customer Service staff may deal with a wide range of caller requests, demands and emotions, with some instances of an extreme nature. Some examples of the extreme situations that Customer Service staff may...

Read More

Mobile Workers – Field Staff

Posted by in Blog, Featured, Mobile Workers, Telephone Call Recording | 0 comments

Mobile Workers – Field Staff

Mobile Workers and Mobile Telephone Call Recording.   Mobile Telephone Call Recording for Field Operatives: Mobile Telephone Call Recording system now available for all Bluetooth equipped Mobile Telephones. Field Staff, Mobile Sales Professionals and Small Business operators working in the field now have professional Mobile Telephone Call Recording facilities and functionality available. Mobile Telephone Call Recording Systems can be used to record all (or selected) Mobile Telephone Call conversations by  Field Operators, in a similar manner to that used in the fixed telephone, office...

Read More

SOHO Professionals

Posted by in Blog, Business Executives, Featured, Risk Management, SOHO Professionals, Telephone Call Recording | 0 comments

SOHO Professionals

SOHO Professionals require “Head Office Capable” Telephone Call Recording Systems.   Call Recording for the Small / Home Office situation: Professional telephone call recording systems in Single Port and Multi-Port configurations suitable for the SOHO environment. Professionals and Small Business operators working from their Small Office or Home Office require the same standard of call recording facilities and functionality available as in the the corporate world. Business Risk in the SOHO environment can be disproportionately large, with litigation liable to put the small...

Read More