BackOffice Recording Software

BackOffice Software

BackOffice Software resides on the Host Telephone Call Recording PC located in the Telephone System/Communications room. (P.C. Telephone Call Recording Software).

BackOffice 4IP Software Application is the Telephone Call Recording Software

BackOffice 4IP is a Voice Over IP (VoIP) call recording software. Compatible with most of the main phone system manufacturers unique protocols, BackOffice IP Records Calls using Port Mirroring to record all of the phone traffic on your network. BackOffice 4IP is also compatible with most SIP based line services as well. Available from a single seat of call recording up to many thousands, BackOffice 4IP can be used to mix and match Analog, Digital (lines and phones) and VoIP all on the same recorder using centralized storage. This comes with the feature rich Reporter Professional Software to manage, playback, email, annotate, and convert calls to .WAV.

BackOffice 4IP is compatible with most IP Phones and PBX Variants.

  • SIP
  • H323
  • SCCP/SKINNY
  • MiNet
  • UniStim

Key features include

  • Record calls automatically
  • Call Management software Included
  • Stop, pause, silence and resume when taking credit card or confidential information over the phone.
  • Call encryption offered as standard. (AES128/192/and 256 Bit).
  • Date, Time, Duration, Caller ID, and Dialled Digits captured.
  • Store and Backup on central PC or anywhere on your network.
  • Works seamlessly with Call Manager & Reporter Pro Supervisors
  • SMDR integration is available at no extra charge and is compatible with all major PBX brands. (Ask your account manager for compatibility information).
  • Mix and match Digital, Analog, IP and ISDN BRI and PRI Lines on the same BackOffice4IP installation – as noted below:

BackOffice Software + Hardware creates true Centralized Telephone Call Recording Solution

BackOffice Software in conjunction with a selection of the Intelligent Recording/Oscom “USB Style” hardware¬† provides a true centralized Telephone Call Recording solution for both large and small applications.

Mix any combination of IPTap, Oscom 114 Telephone Call Recorder, Oscom 1116 Telephone Call Recorder, Analogue 02, Analogue 04 or Analogue 08 hardware solutions,  (plus Oscom 110 and Universal Adapters if required)

  • Direct Exchange Line (PSTN) tap or Digital PBX Extension connection
  • Caller ID and number dialed recorded
  • Audio balancing on per port basis
  • Store calls anywhere on your network
  • Ignore short calls setting – eliminates very short recordings
  • Simple to set-up and change as needed.

BackOffice Telephone Call Recording Software runs as a full-time utility on the host P.C.to Record Telephone Calls to and from each telephone or line connected. On PBX telephone systems where caller ID is supported, the BackOffice Software will also capture the Caller ID and number dialed of each and every call and include as part of the call record.

 

BackOffice Telephone Call Recording Software – Views:

BackOffice Configuration Screen:

BackOffice Telephone Call Recording Software Configuration Screen

BackOffice Telephone Call Recording Software Configuration Screen - large view

BackOffice Telephone Call Recording Software Configuration Screen showing port enrollment

BackOffice Telephone Call Recording Software Configuration Screen - Detail

BackOffice Status Screen showing enrolled ports: BackOffice Telephone Call Recording Software Status Screen

BackOffice Status Screen - large view

BackOffice 3.0 Software – Status Screen showing enrolled ports

BackOffice Status Screen

Typical Hardware Configuration - Click to view

Back Office resides on Recording Server and uses Analogue 02 04 & 08 devices in this example

BackOffice resides on Recording Server and uses Analogue 02 04 & 08 devices in this example

Typical IP Configuration - Click to view

BackOffice Software

 

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