Oscom UR – Unified Recording Management System

Oscom UR – Oscom Unified Recording Management System

The Oscom UR, (previously known as the Oscom URMS),

is a powerful and highly flexible call logging platform capable of being utilised in any environment requiring compliance telephone call recording or screen captures.

Oscom UR Server

Oscom UR Features:

  • The Oscom UR Telephone Call Recording and Screen Capture Platform is built on the stability of Linux with a specific focus on security and scalability.
  • The Oscom UR can be used in any environment requiring telephone call recording and/or screen captures. This ranges from inbound and outbound call centres that need to record telephone calls for quality assurance and compliance, to municipalities such as police departments.
  • Oscom UR uses AES-256 bit encryption to encrypt all telephone call recordings and screen captures.
  • One of the most powerful features of the Oscom UR is its ability to search and index the calls.
  • The screen capture component of the Oscom UR is Cross Platform compliant and has been tested on Microsoft Windows, Apple OSX and Linux platforms.
  • The modular design allows it to scale from a single user through to a large call,centre or distributed level organisation operating multiple sites in different geographical locations.

Specification:

  • The Oscom UR hardware can be configured with FXO, FXS, E1/T1, BRI or PRI telephony interfaces or as a network appliance for SIP or IAX.2 telephony, or any combination required, up to a maximum of 240 physical recording channels or 300 IP.
  • The server hardware is available in a 500GB to 8TB RAID-1 configuration.

Levels of access:

There are 3 levels of user: System Managers, System Supervisors and Agents.

Managers and Supervisors have full and “real time” access to monitor all agent activities.

Agents communicate with the server and automatically initiates screen capture* – in either interactive or silent mode. (*Where screen capture is an invoked facility for the site.)

Demonstration Video:

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Product Overview Video:

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Please Note: The “Inline” edition referred to in the Overview Video is currently available.

Search & Play Screen – Secure Browser Access

Search & Replay Recordings

Search & Play Screen

URMS `Search & Play' Screen - large view

Oscom UR

 

More Details: For additional details, please click on the links or information boxes below.

Examples of typical UR applications can be reviewed by clicking on the buttons alongside the following headings:

Trunk Side Recording - OnRamp Trunks + SMDR Integration

Oscom UR

Extension Side Recording of IP Extensions (including Screen Capture Option)

Oscom UR

Mixed Network - IP Extension Recording + Inline Recording 2Way Radio

Oscom UR

Almost every company has a Call Record application that can deliver substantial business benefits.

What’s yours?

 

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