Posts Tagged "Emergency Services"

Risk Management

Posted by in Blog, Business Executives, Call Centre, Customer Service, Emergency Services, Featured, Medical Professionals, Mobile Workers, Productivity Improvement, Public Utilities, Risk Management, Security Companies, Service Companies, SOHO Professionals, Switchboard Operator, Taxi Companies, Telephone Call Recording, Trading Rooms | 0 comments

Risk Management

Business Risk Management and Telephone Call Recording All Businesses – from the major corporates down to the single “Work from Home” SOHO Professional and Mobile Tradespeople can be exposed to loss of business in many and varied circumstances. ¬†Good business practices dictate that businesses actively employ¬† risk management by instituting procedures to avoid, or at least minimize, the risk situations. Where business is conducted over the telephone, commitments or agreements reached between Supplier Representatives and the Customer can sometimes be misunderstood (by either...

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Emergency Services Organizations

Posted by in Emergency Services, Featured, Public Utilities, Telephone Call Recording | 0 comments

Emergency Services Organizations

Emergency Services Organizations Emergency Services Organizations (for example: Fire Brigade, Rural Fire Service and State Emergency Services) respond to Life Threatening Disaster and Emergency situations to protect both citizens and property. The nature of the situations encountered entail the loss of property and sometimes the loss of life. The recordings of all communications in these situations is paramount in order to track and verify that all communications complied with standards required of the services and that decisions taken complied with best practice for the circumstances...

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