Posts Tagged "over-familiarity"

Customer Service

Posted by in Customer Service, Featured, Productivity Improvement, Switchboard Operator, Telephone Call Recording | 0 comments

Customer Service

Customer Service Representatives – Switchboard Operators and Telephone Call Recording   Customer Service Representatives, Call Centre Agents and Switchboard Operators are vital front-line company troops projecting a professional public image whilst providing Customer Service. These “Customer Service” staff are sometimes placed in extremely stressful situations. Customer Service staff may deal with a wide range of caller requests, demands and emotions, with some instances of an extreme nature. Some examples of the extreme situations that Customer Service staff may...

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