Posts Tagged "Switchboard Operator"

Risk Management

Posted by in Blog, Business Executives, Call Centre, Customer Service, Emergency Services, Featured, Medical Professionals, Mobile Workers, Productivity Improvement, Public Utilities, Risk Management, Security Companies, Service Companies, SOHO Professionals, Switchboard Operator, Taxi Companies, Telephone Call Recording, Trading Rooms | 0 comments

Risk Management

Business Risk Management and Telephone Call Recording All Businesses – from the major corporates down to the single “Work from Home” SOHO Professional and Mobile Tradespeople can be exposed to loss of business in many and varied circumstances.  Good business practices dictate that businesses actively employ  risk management by instituting procedures to avoid, or at least minimize, the risk situations. Where business is conducted over the telephone, commitments or agreements reached between Supplier Representatives and the Customer can sometimes be misunderstood (by either...

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Customer Service

Posted by in Customer Service, Featured, Productivity Improvement, Switchboard Operator, Telephone Call Recording | 0 comments

Customer Service

Customer Service Representatives – Switchboard Operators and Telephone Call Recording   Customer Service Representatives, Call Centre Agents and Switchboard Operators are vital front-line company troops projecting a professional public image whilst providing Customer Service. These “Customer Service” staff are sometimes placed in extremely stressful situations. Customer Service staff may deal with a wide range of caller requests, demands and emotions, with some instances of an extreme nature. Some examples of the extreme situations that Customer Service staff may...

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