Stockbroker Trading Rooms
Trading Rooms and Telephone Call Recording Go Hand In Hand – All Broker-Client Conversations Must Be Recorded. Telephone Call Recording a critical application where Broker-Client Conversations are involved: All Broker-Client conversations are recorded to ensure that all Client directions to the Broker are stored to protect both parties in the case where a trade is later disputed. Telephone conversations between a broker and a client will contain explicit instructions on how the client wishes the broker to place a trade. Trades may involve many Thousands and even Millions of...
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Customer Service Representatives – Switchboard Operators and Telephone Call Recording Customer Service Representatives, Call Centre Agents and Switchboard Operators are vital front-line company troops projecting a professional public image whilst providing Customer Service. These “Customer Service” staff are sometimes placed in extremely stressful situations. Customer Service staff may deal with a wide range of caller requests, demands and emotions, with some instances of an extreme nature. Some examples of the extreme situations that Customer Service staff may...
Read MoreMobile Workers – Field Staff
Mobile Workers and Mobile Telephone Call Recording. Mobile Telephone Call Recording for Field Operatives: Mobile Telephone Call Recording system now available for all Bluetooth equipped Mobile Telephones. Field Staff, Mobile Sales Professionals and Small Business operators working in the field now have professional Mobile Telephone Call Recording facilities and functionality available. Mobile Telephone Call Recording Systems can be used to record all (or selected) Mobile Telephone Call conversations by Field Operators, in a similar manner to that used in the fixed telephone, office...
Read MoreSOHO Professionals
SOHO Professionals require “Head Office Capable” Telephone Call Recording Systems. Call Recording for the Small / Home Office situation: Professional telephone call recording systems in Single Port and Multi-Port configurations suitable for the SOHO environment. Professionals and Small Business operators working from their Small Office or Home Office require the same standard of call recording facilities and functionality available as in the the corporate world. Business Risk in the SOHO environment can be disproportionately large, with litigation liable to put the small...
Read MoreEmergency Services Organizations
Emergency Services Organizations Emergency Services Organizations (for example: Fire Brigade, Rural Fire Service and State Emergency Services) respond to Life Threatening Disaster and Emergency situations to protect both citizens and property. The nature of the situations encountered entail the loss of property and sometimes the loss of life. The recordings of all communications in these situations is paramount in order to track and verify that all communications complied with standards required of the services and that decisions taken complied with best practice for the circumstances...
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