Risk Management
Business Risk Management and Telephone Call Recording All Businesses – from the major corporates down to the single “Work from Home” SOHO Professional and Mobile Tradespeople can be exposed to loss of business in many and varied circumstances. Good business practices dictate that businesses actively employ risk management by instituting procedures to avoid, or at least minimize, the risk situations. Where business is conducted over the telephone, commitments or agreements reached between Supplier Representatives and the...
read moreSecurity Companies
Security Companies and Telephone Call Recording A wide range of services are provided by Security Companies and can include: Guard Services Uniformed security guards Concerts, Concierge services Corporate Building Security Exhibition Security Transport Security VIP Protection Local/International Security Events Crowd Controllers Cash/Valuables Armed Escort Services Valuables, Documents, Security Transportation ATM Services K9 detection services In all the varied functions provided by Security Companies, communications with clients and...
read moreTaxi Industry
Taxi Companies Rely on Telephone Call Recording and 2Way Radio Voice Recording. Taxi Industry Requirements for Telephone Call Recording: The Taxi Industry are required to record all Telephone Call conversations between the Company Call Center and their customers when booking a taxi. Also recorded are all 2Way Radio conversations between the Call Center Control Room and the Taxi Cab Operators. Through the use of Compliance rated Telephone Call Recording Systems to record all Telephone Call conversations between the Company Call Centre and...
read moreStockbroker Trading Rooms
Trading Rooms and Telephone Call Recording Go Hand In Hand – All Broker-Client Conversations Must Be Recorded. Telephone Call Recording a critical application where Broker-Client Conversations are involved: All Broker-Client conversations are recorded to ensure that all Client directions to the Broker are stored to protect both parties in the case where a trade is later disputed. Telephone conversations between a broker and a client will contain explicit instructions on how the client wishes the broker to place a trade. Trades may...
read moreCustomer Service
Customer Service Representatives – Switchboard Operators and Telephone Call Recording Customer Service Representatives, Call Centre Agents and Switchboard Operators are vital front-line company troops projecting a professional public image whilst providing Customer Service. These “Customer Service” staff are sometimes placed in extremely stressful situations. Customer Service staff may deal with a wide range of caller requests, demands and emotions, with some instances of an extreme nature. Some examples of the extreme...
read moreMobile Workers – Field Staff
Mobile Workers and Mobile Telephone Call Recording. Mobile Telephone Call Recording for Field Operatives: Mobile Telephone Call Recording system now available for all Bluetooth equipped Mobile Telephones. Field Staff, Mobile Sales Professionals and Small Business operators working in the field now have professional Mobile Telephone Call Recording facilities and functionality available. Mobile Telephone Call Recording Systems can be used to record all (or selected) Mobile Telephone Call conversations by Field Operators, in a similar manner...
read moreSOHO Professionals
SOHO Professionals require “Head Office Capable” Telephone Call Recording Systems. Call Recording for the Small / Home Office situation: Professional telephone call recording systems in Single Port and Multi-Port configurations suitable for the SOHO environment. Professionals and Small Business operators working from their Small Office or Home Office require the same standard of call recording facilities and functionality available as in the the corporate world. Business Risk in the SOHO environment can be disproportionately...
read moreEmergency Services Organizations
Emergency Services Organizations Emergency Services Organizations (for example: Fire Brigade, Rural Fire Service and State Emergency Services) respond to Life Threatening Disaster and Emergency situations to protect both citizens and property. The nature of the situations encountered entail the loss of property and sometimes the loss of life. The recordings of all communications in these situations is paramount in order to track and verify that all communications complied with standards required of the services and that decisions taken...
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