Risk Management
Business Risk Management and Telephone Call Recording All Businesses – from the major corporates down to the single “Work from Home” SOHO Professional and Mobile Tradespeople can be exposed to loss of business in many and varied circumstances. Good business practices dictate that businesses actively employ risk management by instituting procedures to avoid, or at least minimize, the risk situations. Where business is conducted over the telephone, commitments or agreements reached between Supplier Representatives and the Customer can sometimes be misunderstood (by either...
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Customer Service Representatives – Switchboard Operators and Telephone Call Recording Customer Service Representatives, Call Centre Agents and Switchboard Operators are vital front-line company troops projecting a professional public image whilst providing Customer Service. These “Customer Service” staff are sometimes placed in extremely stressful situations. Customer Service staff may deal with a wide range of caller requests, demands and emotions, with some instances of an extreme nature. Some examples of the extreme situations that Customer Service staff may...
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